This program focuses on training the student for Rooms Division positions in the lodging industry. Students will have on-site training at area lodging facilities and will learn to use front desk and other related software. Upon successfully completing the courses, students will be awarded a Rooms Division Certification of Specialization from the American Hotel and Motel Association. Students complete a practicum that provides the work experience needed to advance and the work experience needed for certification.

Program contact: Learn more

This certificate will be automatically awarded when the certificate requirements are completed. If you do not want to receive the certificate, please notify the Office of the Registrar at RegistrarOffice@tri-c.edu.

Learn more about how certificate credits apply to the related degree.

Gainful Employment Disclosure

Program Learning Outcomes

This program is designed to prepare students to demonstrate the following learning outcomes:

  1. Read and speak standard English and use basic math skills appropriate to a business environment.
  2. Display a professional image, positive attitude, strong work ethic, and recognize your role in the success of the organization where you are employed.
  3. Acquire and correctly use general industry information, technical skills, and certifications for employment in the hospitality industry.
  4. Use organization and flexibility to complete tasks, make decisions, and problem solve in a timely manner with attention to detail in an unpredictable environment.
  5. Listen and effectively communicate in a positive, professional, and ethical manner with customers and co-workers of diverse backgrounds to create an exemplary hospitality experience based on respect and joy.
  6. Read and accurately interpret standard indicators of the organization’s financial health.
  7. Use appropriate technology for written communication, information gathering, scheduling, data analysis, forecasting, report generation, and planning to facilitate smooth operation of a hospitality/tourism organization.

Suggested Semester Sequence

Plan of Study Grid
First SemesterCredit Hours
HOSP-1010 Introduction to the Hospitality Industry 2
HOSP-1020 Sanitation and Safety 2
HOSP-1040 Customer Service 2
MATH-1xxx 1000-level MATH course or higher 3
Select one of the following: 3
College Composition I  
Honors College Composition I  
Select one of the following: 3
Introduction to Microcomputer Applications  
Honors Introduction to Microcomputer Applications  
 Credit Hours15
Second Semester
ACCT-1020 Applied Accounting 3
HOSP-1481 Housekeeping and Facilities Management 3
HOSP-1580 Front Office Operations 2
HOSP-1960 Lodging/Tourism Field Experience 1
HOSP-2380 Hospitality Marketing and Sales 3
HOSP-2400 Hospitality Management and Supervision 3
HOSP-2480 Hospitality Law 3
 Credit Hours18
 Total Credit Hours33