Program description

Frontline managers and supervisors play a vital role in business, supervising the employees who deliver the products and services your valued customers desire.

Investing in talent development leads to improved supervisor effectiveness and engagement, increasing the likelihood of employee productivity, retention and engagement. A well-developed frontline workforce also provides a greater pool of candidates to fuel your talent pipeline, as well as improved customer satisfaction and return business.

Corporate College's Frontline Manager Certificate Program equips upcoming, new and seasoned supervisors with the tools they need to succeed as leaders. Participants grow their abilities and earn certification upon completion of 10 half-day sessions facilitated by Corporate College leadership experts.

Have three to five years of management experience or equivalent? Check out our Experienced Manager Certificate Program.

Take the following 10 courses to complete the certificate:
Frontline Leadership: The Leadership Journey
Handling Conflict at Work
Effective Communication
Embracing Change at Work
Using Your Strengths
Becoming a Team Player
Prioritizing My Time
Dealing With Difficult People
Delivering Great Customer Service
Boot Camp Option (1-2 Weeks; Everyday):
Frontline Manager Certificate Program: Boot Camp

Program cost

Visit the Corporate College website for pricing.

Financial aid eligibility

This program is not Federal Financial Aid/Pell Eligible.

Scholarships, payment plans, and other financial aid options may be available.  For more information, call 216-987-6000, option 1.

Upon completion, students receive:

  • Certificate of Completion for each course
  • Program Certificate

Related Programs/Training

Register and learn more about the Frontline Manager Certificate Program.