Program description

Frontline managers and supervisors play a vital role in business, supervising the employees who deliver the products and services your valued customers desire.

Investing in talent development leads to improved supervisor effectiveness and engagement, increasing the likelihood of employee productivity, retention and engagement. A well-developed frontline workforce also provides a greater pool of candidates to fuel your talent pipeline, as well as improved customer satisfaction and return business.

Corporate College offers the Frontline Manager Certificate Program to equip upcoming, new and seasoned supervisors with the tools they need to succeed in their leadership roles. Facilitated by Corporate College leadership experts, participants will grow their abilities and earn their Frontline Manager Certificate upon the completion of 10 half-day sessions.

If you have three to five years of management experience or equivalent, you might also be interested in our Experienced Manager Certificate Program.

Other important information

Take the following 10 courses to complete the certificate:
Frontline Leadership: The Leadership Journey
Handling Conflict at Work
Effective Communication
Embracing Change at Work
Using Your Strengths
Becoming a Team Player
Prioritizing My Time
Dealing With Difficult People
Delivering Great Customer Service
Boot Camp Option (1 Week; Everyday):
Frontline Manager Certificate Program: Boot Camp

Program cost

Visit the Corporate College website here for pricing.

Financial aid eligibility

This program is not Federal Financial Aid/Pell Eligible.

Scholarships, payment plans, and other financial aid options may be available.  For more information, call 216-987-6000, option 1.

Upon completion students receive

Certificate of Completion for each course as well as a Program Certificate

Related Programs/Training

To register for and learn more about Frontline Manager Certificate Program.