http://www.tri-c.edu/corporatecollege/professional-development/leadership/index.html

ZLDR-1029 Managing Conflict in the Workplace

0.4 CEU’s

One of the most difficult aspects of management is dealing with the day to day conflicts that arise in the workplace. This program will explore the five basic modes people use in dealing with conflict and how to determine when each mode is most appropriate/least appropriate. In addition, the program will explore the common blocks to successful conflict resolution and teach a 6-step collaborative process for resolving conflicts that has proven successful in business, government, and family life.

Contact hours: 4

Not financial aid eligible.

ZLDR-1095 Problem Solving

0.4 CEU’s

Contact hours: 4

Not financial aid eligible.

ZLDR-1134 Emotional Intelligence

0.6 CEU’s

This valuable seminar delivers the basic knowledge and practical skills you need to ensure that you are a strong, emotionally intelligent leader.

Contact hours: 6

Not financial aid eligible.

ZLDR-1140 Essentials of Leadership

0.4 CEU’s

The essence of being an effective people leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. During the course, participants learn a set of essential skills to meet both practical business needs and people’s personal needs. Participants acquire a set of proven interaction skills, discover seven Leadership Imperatives for meeting today’s challenges, and realize their role as a catalyst leader - a leader who inspires others to act.

Contact hours: 4

Not financial aid eligible.

ZLDR-1141 Leading Change

0.8 CEU’s

In today’s fast-paced, global business environment, external forces—technology, regulations, mergers, the economy— are forcing companies to change their business practices to stay competitive. Their ability to “shift gears” and minimize the impact of change is key to ensuring they cross the finish line ahead of competitors. This course focuses on leaders’ crucial role in initiating change in the workplace. Leaders learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. They also learn to help others overcome their resistance to change. These skills enhance a leader's ability to minimize the potentially negative effects of change on morale, processes, and productivity.

Contact hours: 8

Not financial aid eligible.

ZLDR-1142 Leading High Performance Teams

0.4 CEU’s

Today’s organizations demand that their teams do more. Good, solid, or adequate team outputs won’t produce maximum business results, but high-performing teams will. The secret to helping teams perform at their best? The leader. Their knowledge, skills, and abilities can transform an acceptable team into an exceptional one. This course provides team leaders with the tools and skills to perform three primary responsibilities—diagnose, coach, and reinforce—that support their team’s growth. Leaders learn to diagnose behaviors and conditions that limit team performance. They are equipped to assess team strength and weakness, as well as to use coaching and reinforcing skills to be a catalyst for high performance and continuous improvement.

Contact hours: 4

Not financial aid eligible.

ZLDR-1148 Influencing Others

0.4 CEU’s

Contact hours: 4

Not financial aid eligible.

ZLDR-1149 Presenting Data to Sell Your Point

0.8 CEU’s

Have you ever had trouble getting a client or boss to buy into your idea? You’re not alone. This course will provide you with the methods necessary to prepare and present data to effectively inform or persuade your audience. You will learn to interpret and organize data to make your case, present data in a visual form to effectively communicate your message, and persuade your audience to buy into your idea.

Contact hours: 8

Not financial aid eligible.

ZLDR-1151 Change Management

0.3 CEU’s

DFAS contract training - OE Strategies materials

Contact hours: 3

Not financial aid eligible.

ZLDR-1161 Increasing Your Emotional Intelligence

0.8 CEU’s

Learn to define and practice self-management, self-awareness, self-regulation, self-motivation and empathy. Understand, use and manager your emotions. Verbally communicate with others and successfully communicate with others in a non-verbal manner. Identify the benefits of emotional intelligence and relate emotional intelligence to the workplace. Balance optimism of emotional intelligence and effectively impact others.

Contact hours: 8

Not financial aid eligible.

ZLDR-1169 Just Be F.A.I.R.

0.4 CEU’s

Diversity in the workplace is about the similarities and differences among all the groups that make up the organization. Just Be F.A.I.R.: A Practical Approach to Managing Diversity in the Workplace is designed to help people recognize and respond to those similarities and differences and understand what diversity really is and when it matters most in the workplace. In order for organizations to stay competitive, deal with change, and become an employer of choice, both people and organizations need to become culturally competent. One of the ways cultural competence can be developed is by using the F.A.I.R. Approach. This program introduces the F.A.I.R. Approach as a practical way to help your managers and employees understand and support the organization’s commitment to fairness. It will also improve their ability to relate to the people important to your success—co-workers, managers, customers, and suppliers.

Contact hours: 4

Not financial aid eligible.

ZLDR-1197 Communication Skills for Managers (Online)

2 CEU’s

The Communications Skills for Managers course provides students with an overview of effective methods of communication for managers. Students gain a working knowledge of the difference between hearing and listening, and will apply strategies for improving listening, speaking, and writing skills. In addition, students will examine methods of delivering criticism, asking questions, and teaching someone a process. The course also covers how to create effective business communications, such as presentations and documents.

Contact hours: 20

Not financial aid eligible.

ZLDR-1201 Dynamic Presentation Skills (8 hrs)

0.8 CEU’s

Transform yourself from inexperienced speaker to skilled presenter. In this eight-hour workshop you will learn to present your thoughts and ideas with conviction, control and self-confidence. You will gain the specific skills and direction you need to become comfortable with your own presentation style. You will receive expert advice on how to handle especially challenging situations. Most importantly, you will learn how to present by preparing a presentation, presenting in front of a group and receiving useful and timely feedback.

Contact hours: 8

Not financial aid eligible.

ZLDR-1207 Generations: M.E.E.T. for Respect in the Workplace

0.4 CEU’s

Generations turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, stategies and skills that help minimize generational conflict and strengthen collaboration.

Contact hours: 4

Not financial aid eligible.

ZLDR-1208 Prioritizing My Time

0.4 CEU’s

Today we are all swamped with work and personal responsibilities, projects, magazines to read, social media to keep up with, and lots of other things we want to do as soon as we get caught up. Prioritization is an essential skill that we need to master to make the best use of our efforts and those of our team. This skill will also help create an atmosphere of calmness and fluidity which allows for the focus of our energy and attention to be on the things that are truly productive.

Contact hours: 4

Not financial aid eligible.

ZLDR-1211 Frontline Leadership

0.2 CEU’s

Employees that exceed expectations in their daily work are often promoted into leadership roles. The transition from support staff to leader is often a challenging one. Although technical and functional expertise is necessary, it doesn’t necessarily equate to being a good leader. Without the additional skills needed to communicate effectively, engage and lead others, the transition can be difficult and unsuccessful.

Contact hours: 2

Not financial aid eligible.

ZLDR-1212 Handling Conflict at Work

0.4 CEU’s

Conflict in the workplace is a given; although we may try to avoid it, we cannot escape it. The ability to recognize conflict, understand the nature or cause of the conflict and resolve conflict effectively will benefit individuals, teams and the organization as a whole. Developing the skills to handle conflict in the workplace is essential; not only will it increase morale and productivity at work, but will be of value in all areas of life.

Contact hours: 4

Not financial aid eligible.

ZLDR-1213 Effective Communication

0.4 CEU’s

It’s no secret that good leaders are also good communicators. And the best leaders have learned that effective communication is as much about listening to others as the words they speak. The importance of the exchange of information in the workplace makes effective communication skills a critical business tool and an essential employee attribute.

Contact hours: 4

Not financial aid eligible.

ZLDR-1214 Embracing Change at Work

0.4 CEU’s

Change happens all around us- at home, in our communities and at work; the only constant of change is that it is unavoidable. Anxiety over the unknown, changes in roles and responsibility and or processes can result in unhappy, unproductive and stressed out employees. Embracing change is easier when we know what the changes are, why they are happening, the benefits it will yield and how to overcome barriers to change.

Contact hours: 4

Not financial aid eligible.

ZLDR-1215 Using Your Strengths

0.4 CEU’s

Do you have the opportunity to do what you do best every day? Chances are, you don't. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. Based on the bestselling book Strengths Finder 2.0 by Tom Rath, this course is sure to uncover hidden talents and strengths that will be invaluable throughout an entire career.

Contact hours: 4

Not financial aid eligible.

ZLDR-1216 Becoming a Team Player

0.4 CEU’s

Team work is critical to an organizations productivity and profitability; teams solve problems better and accomplish tasks faster. Each individual on a team has unique qualities that make that team stronger and more effective, learning what those qualities are and what role they play on the team will help to create an environment of trust and success.

Contact hours: 4

Not financial aid eligible.

ZLDR-1217 Professionalism

0.2 CEU’s

Webster defines professionalism as: the skill, good judgment and polite behavior expected from a person who is trained to do a job well. Easier said than done; what is deemed as professional in one circumstance may not be in another. Today’s organizations are multi-cultural, multi-faceted and multi-tasking; the way we dress, the things we say, and how we act may change from job to job or from meeting to meeting. Employees must learn to be aware of their environment, accountable for their actions and maintain a positive attitude to be thought of as a professional in today’s ever-changing work place.

Contact hours: 2

Not financial aid eligible.

ZLDR-1218 Dealing with Difficult People

0.4 CEU’s

Ever wonder how an encounter with a person went so bad so quick, and your left asking yourself “what did I do?” Chances are nothing; you were just dealing with a difficult person. Most times we can avoid or minimize our interactions with difficult people, but sometimes they are unavoidable; co-workers, customers, maybe even our boss. The best way to handle difficult people is to be aware and prepared for their behaviors and develop strategies for dealing with them.

Contact hours: 4

Not financial aid eligible.

ZLDR-1219 Delivering Great Customer Service

0.4 CEU’s

Customer service has the power to create the entire perception a customer has of an organization. One bad experience can result in not only losing that customer but losing future customers. Studies show that a satisfied customer may tell 2-3 people about their experience, dissatisfied customers will tell from 8-20. However, even an unhappy customer will become a loyal customer if you resolve their complaint fast, fair and friendly.

Contact hours: 4

Not financial aid eligible.

ZLDR-1224 Equity Trust Company - Leadership Development Program

3.7 CEU’s

This program will be designed for the Directors and Managers of ETC. These leaders provide the day-to-day thinking. planning and management that keep the business on track. They drive their organization to focus on critical priorities and are the people who can make change happen at ETC. The purpose of this program is to broaden the participant’s perspective and increase his/her long-term integrated strategic thinking capabilities. Corporate College will work with ETC to define the most appropriate content and schedule for all the training activities associated with the program.

Contact hours: 37

Not financial aid eligible.

ZLDR-1226 Effective Communication (9 hrs)

0.9 CEU’s

This course is an introduction to the basic concepts relevant to understanding the role of communication in the workplace. Discover how to create messages that are clear and concise. Learn about the strengths of the different styles of communication and how to improve business relationships. You will also learn techniques for active listening and how to overcome barriers to effective business communication.

Contact hours: 9

Not financial aid eligible.

ZLDR-1227 Understanding Your Strenghts (6 hrs)

0.6 CEU’s

This workshop is based on the best-selling "StrengthsFinder 2.0" by Tom Rath and the accompanying assessment developed by psychologist Donald O. Clifton. Called “the father of strengths-based psychology,” Clifton developed an assessment program that allowed individuals to identify their strengths, then build on them and integrate them into their daily lives. Participants have the opportunity to identify and learn about personal strengths, how their unique talents can best be used and how these strengths work together in the workplace.

Contact hours: 6

Not financial aid eligible.

ZLDR-1228 Managing Conflict in the Workplace (9 hrs)

0.9 CEU’s

One of the most difficult aspects of management is dealing with the day to day conflicts that arise in the workplace. This program will explore the five basic modes people use in dealing with conflict and how to determine when each mode is most appropriate/least appropriate. In addition, the program will explore the common blocks to successful conflict resolution and teach a 6-step collaborative process for resolving conflicts that has proven successful in business, government, and family life.

Contact hours: 9

Not financial aid eligible.

ZLDR-1230 Increasing Your Emotional Intelligence (6 hrs)

0.6 CEU’s

Contact hours: 6

Not financial aid eligible.

ZLDR-1231 Increasing Your Emotional Intelligence (4 hrs)

0.4 CEU’s

Learn to define and practice self-management, self-awareness, self-regulation, self-motivation and empathy. Understand, use and manager your emotions. Verbally communicate with others and successfully communicate with others in a non-verbal manner. Identify the benefits of emotional intelligence and relate emotional intelligence to the workplace. Balance optimism of emotional intelligence and effectively impact others.

Contact hours: 4

Not financial aid eligible.

ZLDR-1232 Coaching: Bringing Out the Best in Others (4 hrs)

0.4 CEU’s

Do you have a knack for helping others do their best? Would you like to polish your skills? Coaching is an exciting performance improvement model that will help you in your work as a supervisor, manager, human resource professional or counselor. Learn how to bring out the best in people through mentoring and guided goal setting. Learn a simple 4-step model to get agreement, create solutions, and achieve follow-through and recognition. Create rich workplace relationships as you facilitate the success of others, thereby creating your own.

Contact hours: 4

Not financial aid eligible.

ZLDR-1233 Individual Contributor Program

2 CEU’s

The goal of the 2.5-day session is to provide individual contributors (IC) the tools needed to effectively contribute to the success of projects and team goals, help them to model American Greeting’s mission, vision, value behaviors and to practice authentic communication. Two instructors will lead a series of highly interactive modules focused on; Understanding Yourself and Others, Fostering Teamwork, Building Partnerships and Problem Identification and Solving. Additionally we will help the ICs create a community to support each other in the short and long term. To this end we will host kick off meetings prior to the start of the program and we will provide social media tools that will be used before, during and after the formal classroom sessions. Our purpose is to enhance the IC’s managing and leading skill as they work to achieve our strategic goals.

Contact hours: 20

Not financial aid eligible.

ZLDR-1235 Essentials of Interviewing (4 hrs)

0.4 CEU’s

The best hiring decisions result in productive employees who enjoy their responsibilities and contribute to your organization's success. Interviewers make the best hiring decisions when they gather meaningful, job-related information from applicants. This course teaches participants how to interview for the behaviors, knowledge, and motivations that are needed to be successful in a job.

Contact hours: 4

Not financial aid eligible.

ZLDR-1236 DiSC and Train the Trainer Workshop

0.8 CEU’s

Workshop participants will complete the DiSC Classic instrument, a mathematically precise model that helps people measure and explore the interpersonal dynamics of their relationship. During the first hour of the training, participants will discover their primary and secondary behavioral styles as well as the interrelatedness of different DiSC styles. The second part of the workshop will be focused on training the trainer.

Contact hours: 8

Not financial aid eligible.

ZLDR-1237 Building Customer Relationships

0.8 CEU’s

Facilitator will deliver a sales training workshop that will incorporate findings from the Needs Assessment that was compiled, which included the gaps in the account managers sales acumen and desired learning outcomes.

Contact hours: 8

Not financial aid eligible.

ZLDR-1240 Achieving Your Leadership Potential

0.4 CEU’s

This course bridges the widening gap between what is needed and required of today’s leaders. A three-step process—Diagnose, Plan, and Execute—helps learners stretch their capabilities and accelerate their leadership development.

Contact hours: 4

Not financial aid eligible.

ZLDR-1242 Zircoa Mgt Development Prog

4.4 CEU’s

This program will provide participants with a professional and personal development opportunity that encourages employee engagement, promotes effective communication, and increases overall work effectiveness.

Contact hours: 44

Not financial aid eligible.

ZLDR-1243 Fostering Teamwork

0.4 CEU’s

The goal of the workshop is to help project teams work collaboratively to complete their projects and to deliver compelling presentations. Additionally this session provides an opportunity to get to know fellow team members on a more personal level which will hopefully foster more unity and respect for one another. This session will teach participants what is involved with working in teams and how to best contribute to the team’s success.

Contact hours: 4

Not financial aid eligible.

ZLDR-1245 Delivering Great Customer Service and Effective Communication

0.8 CEU’s

Looking to take the Frontline Manager Certificate Program? Want to get it completed in a short amount of time? We have grouped Delivering Great Customer Service and Effective Communication to help you do just that. Just sign up for this one day course and meet two of the 10 requirements to obtain your certificate. Delivering Great Customer Service: Customer service has the power to create the entire perception a customer has of an organization. One bad experience can result in not only losing that customer but losing future customers. Studies show that a satisfied customer may tell 2-3 people about their experience, dissatisfied customers will tell from 8-20. However, even an unhappy customer will become a loyal customer. Effective Communication: It’s no secret that good leaders are also good communicators. And the best leaders have learned that effective communication is as much about listening to others as the words they speak.

Contact hours: 8

Not financial aid eligible.

ZLDR-1246 Embracing Change at Work and Prioritizing My Time

0.8 CEU’s

Looking to take the Frontline Manager Certificate Program? Want to get it completed in a short amount of time? We have grouped Embracing Change at Work and Prioritizing My Time to help you do just that. Just sign up for this one day course and meet two of the 10 requirements to obtain your certificate. Embracing Change at Work: Change happens all around us. Anxiety over the unknown, changes in roles, responsibility and processes can result in unhappy, unproductive and stressed out employees. Embracing change is easier when we know what the changes are, why they are happening, the benefits it will yield and how to overcome barriers to change. Prioritizing My Time: Today we are all swamped with work, personal responsibilities, and lots of other things we want to do as soon as we get caught up. Prioritization is an essential skill that we need to master to make the best use of our efforts and those of our team. This skill will also help create an atmosphere of calmness and fluidity.

Contact hours: 8

Not financial aid eligible.

ZLDR-1248 Coaching - For Peak Performance

0.4 CEU’s

One of the most challenging aspects of management is getting the most from your staff through their individual and team performances. This course will provide a coaching framework for you to help your employees develop to their full potential. You will be provided with tools to assess your employee’s commitment and competence, to provide effective feedback, and to determine the most effective coaching response for a variety of situations.

Contact hours: 4

Not financial aid eligible.

ZLDR-1262 Marine Corps Leadership and Development Workshop

3 CEU’s

The Marine Corps Recruiting Station will be providing a four day workshop that allows Marines to communicate directly with educators and provides those attending with an in-depth view of how the Marine Corps transforms young men and women into the world's most elite fighting force. On this workshop, educators not only receive classroom instruction, but also practical application of Marine Corps leadership, physical fitness, discipline and team building techniques. It provides them with a better understanding of the Marines Corps by presenting them with a firsthand look at how Marines are made, and assists them by developing their own skills as educators when they return to their respective classrooms to guide our Nation's youth.

Contact hours: 30

Not financial aid eligible.

ZLDR-1265 Leading Virtually (Online)

0.2 CEU’s

When members of the same team are scattered across time zones and borders, they can feel isolated and disconnected from the team. This can lead to miscommunication, distrust, and lack of focus. This course shows the leaders of virtual teams how to bridge the gap of time and distance to build community, where remote team members have a sense of belonging, responsibility, and commitment as if they were working together in the same place. Leaders are introduced to three foundations for building community: communicating effectively, building trusting relationships, and keeping team members and goals visible and in focus. Leaders are shown how to establish each foundation, using skills and tools designed specifically for leading in a virtual environment.

Contact hours: 2

Not financial aid eligible.

ZLDR-1266 Communicating for Leadership Success (Online)

0.3 CEU’s

This foundation course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to possess to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal and practical needs of their team members, and how to communicate in order to spark action in others to achieve business results. They will also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track. This foundation course is a prerequisite for many of the courses in the Interaction Management Exceptional Leaders series.

Contact hours: 3

Not financial aid eligible.

ZLDR-1267 Addressing Poor Performance (Online)

0.2 CEU’s

Many leaders struggle with employees who exhibit poor performance or work habits despite repeated coaching. This course builds leaders’ skill and confidence in handling chronic performance problems. Leaders learn how to focus on operational and behavioral issues and how to overcome defensive reactions, such as deflecting, blaming and redirecting. Leaders also learn how to gather and use data to provide effective feedback and how to balance seeking and telling to gain commitment for improvement. Leaders practice conducting performance improvement discussions.

Contact hours: 2

Not financial aid eligible.

ZLDR-1268 Coaching for Peak Performance (Online)

0.35 CEU’s

This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them.

Contact hours: 3.5

Not financial aid eligible.

ZLDR-1269 Building and Sustaining Trust (Online)

0.2 CEU’s

What does trust have to do with business success? Everything. Trust is directly linked to employee engagement, retention, productivity, and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and organizational commitment. This course introduces the Trust Builders, actions leaders can take to build and sustain trusting relationships, as well as common Trust Breakers that can quickly erode or break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results.

Contact hours: 2

Not financial aid eligible.

ZLDR-1273 Playing Each Other to the Top

0.4 CEU’s

This workshop is based on the concept of “bands.” Everyone joins a band in his or her life. Our families are our first band, while our friends, work groups, etc. are other bands we join throughout our lives. Currently, you are all a part of the [company’s name] band. Each member is critical; some shine with solos at certain points, while others provide critical backup. The main singer up front cannot shine unless the other members keep the beat and play the right notes. Most importantly, the “music” the band plays impacts everyone (our clients, our employees, our community). In order to be successful as a band, we must first understand who we are and then, why we are.

Contact hours: 4

Not financial aid eligible.

ZLDR-1277 Making Meetings Work (Online)

0.2 CEU’s

Most people say they hate meetings, but what they really dislike are unproductive, poorly run meetings. Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda. This course helps leaders save time and resources by leading meetings that support business needs. Leaders learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings.

Contact hours: 2

Not financial aid eligible.

ZLDR-1278 Strategy and Sales Solution Selling Workshop

1.6 CEU’s

This 2-day workshop is specifically designed for staff responsible for building client relationships and driving revenue for their organization. Participants will learn to identify, engage, and grow strategic accounts that turn into profitable and sustainable business relationships. You will walk away with a renewed inspiration for the work that you do, and practical tools that will help you grow the business.

Contact hours: 16

Not financial aid eligible.

ZLDR-1281 Leadership Skills for Working in a Lean/Lean Six Sigma Environment Certificate

2.4 CEU’s

Lean and Lean Six Sigma training is designed to systematically increase business productivity by identifying and eliminating waste and variance. This training addresses the leadership skills needed to tackle the quality and/or process improvement environment. Corporate College’s Certificate Program additionally addresses the “people skills” that are also required when trying to influence change and collaborative problem solving.

Contact hours: 24

Not financial aid eligible.

ZLDR-1282 Sevice Excellence Certificate

2.4 CEU’s

Today’s Service Providers are not only expected to understand their company’s products and processes, but to represent their organization to their customers in a highly favorable, professional manner. Corporate College’s Certificate Program in Service Excellence provides participants with proven behavioral skills that ensure high-quality customer interactions that increase customer satisfaction as well as customer retention.

Contact hours: 24

Not financial aid eligible.

ZLDR-1283 Train-the-Trainer Bootcamp

2.4 CEU’s

The Train-the-Trainer Bootcamp program teaches participants the fundamental knowledge and skills required to be successful classroom instructors. This three day facilitator-led program utilizes self-assessments and interactive group discussions and activities to help participants understand the key competencies and methodologies for delivering outcome-based training initiatives.

Contact hours: 24

Not financial aid eligible.

ZLDR-1284 Authentic Self Through Strengths’ Application

4 CEU’s

This second course allows participants to discover how they can use Strengths to make themselves more successful. This session assists participants in applying their unique self in real world situations. They also learn how personal areas of development can become a gift from which they and others can benefit. This course provides an opportunity for participants to focus their contributions and needs into a statement that can guide their future decisions.

Contact hours: 40

Not financial aid eligible.

ZLDR-1285 Connecting With People through Strengths

0.4 CEU’s

The most successful and high-performing organizations and individuals are the ones who are engaged and inspired to do their work. This course presents a research and data-driven approach that provides avenues to developing a healthy, engaged organization, strengthened team relationships, innovation, and increased customer loyalty.

Contact hours: 4

Not financial aid eligible.

ZLDR-1286 The Impact of Strenghts on Your Career Path

0.4 CEU’s

How do I decide what I want to do with my life? What will keep me engaged in my studies and potential future? I want to feel fulfilled. Attending this course will address these questions through the development of a personal strategy for success.

Contact hours: 4

Not financial aid eligible.

ZLDR-1287 Setting Goals & Reviewing Results

0.4 CEU’s

People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course led by our Master DDI Facilitator will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds ownership with the employee and frees up time for leaders to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes.

Contact hours: 4

Not financial aid eligible.

ZLDR-1288 Emotional Intelligence (EQ) 2.0

0.4 CEU’s

Emotions play a critical role in the quality of our professional and personal lives. Emotional Intelligence is defined as a set of competencies that allows one to demonstrate the ability to recognize one’s behaviors, moods and impulses, and to manage them best according to the situation. Based on the bestselling book by Travis Bradberry and Jean Greaves, Emotional Intelligence (EQ) 2.0 delivers a step-by-step process for increasing EQ by improving the use of the four EQ skills; Self-awareness, Self-management, Social awareness, and Relationship management in order to exceed goals and achieve full personal potential. This course will help learners understand EQ skills and make plans to enhance how they use them on the job.

Contact hours: 4

Not financial aid eligible.

ZLDR-1289 Personal Strenghts Strategy Coaching with Polly Tonti

0.3 CEU’s

There’s a big difference between simply knowing what your strengths are, and knowing how to use them to get the results you want. The key is in a deeper awareness of your strengths – discovering and understanding how your strengths uniquely create high energy and outstanding performance for you. Once you have a deep knowing of how your strengths play out in your activities and in relationships, you can then contribute your strengths more fully to your activities, and in support of your personal and professional relationships. Register for three one-hour sessions with Polly Tonti, a certified Strengths Strategy Coach, to experience a personally guided process where you will discover the uniqueness of who you are and the many ways you can contribute using your strengths. Whether you are a student looking for clarity about your future or someone looking to change careers, Strengths Strategy coaching sessions are will be invaluable for you.

Contact hours: 3

Not financial aid eligible.

ZLDR-1290 Advanced Professional Business Writing

0.4 CEU’s

Advanced Business Writing creates results! Quality communication skills are an extension of a professional persona that takes a conscious effort to establish and maintain. In this fast-paced world, it is important to be as clear, concise, and efficient as possible. In this digital age, writing is a core competency in the business world. Without quality communication, the end results will suffer. Unprofessional communication will not accurately convey what an employee has to offer. Poor communication can frustrate co-workers and compromise productivity. A lack of professionalism creates uncertainty, which can destroy credibility.

Contact hours: 4

Not financial aid eligible.

ZLDR-1295 Addressing Poor Performance

0.4 CEU’s

This course builds leaders' skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills. Leaders identify the steps to take after the performance problem discussion to provide ongoing feedback and support, and determine if it is necessary to impose formal consequences.

Contact hours: 4

Not financial aid eligible.

ZLDR-1296 Fostering Innovation

0.4 CEU’s

This course provides a practical approach, and tools and techniques, to help leaders and their teams think differently about how they work and to help them generate new ideas that add value to your organization and your customers. Leaders also learn what they can say and do to foster innovation with their teams.

Contact hours: 4

Not financial aid eligible.

ZLDR-1297 Maximizing Team Performance

0.4 CEU’s

This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors — Results, Commitment, Communication, Process, and Trust.

Contact hours: 4

Not financial aid eligible.

ZLDR-1298 Strategies for Influencing Others

0.4 CEU’s

This course shows leaders and individual contributors how to package their ideas in a way that will win over even the most skeptical individuals. Participants learn strategies for effectively capturing people’s attention, transforming their perspectives, and gaining their commitment to taking action.

Contact hours: 4

Not financial aid eligible.

ZLDR-1301 Women in Engineering Leadership

0.8 CEU’s

This one-day course aims to integrate with a larger sustainable organizational culture change initiative to increase diversity in leadership. Opportunities for practice and hands-on learning help position professional women engineers to expand their influence and impact in their teams and overall company. The course focuses on the importance of diversity and inclusion to working with women engineering professionals and addresses three interrelated strands to increasing the leadership participation and effectiveness of a diverse community: personal leadership, community leadership, and creation of a corporate culture of diverse leadership.

Contact hours: 8

Not financial aid eligible.

ZLDR-1302 Train the Trainer Workshop

0.8 CEU’s

Workshop for all employees that train others as part of their job. This will insure that all new hires are trained to the same standard and all employees can learn how to operate every machine in the plant. The first day will be in the classroom. Part of day two will be on the shop floor.

Contact hours: 8

Not financial aid eligible.

ZLDR-1303 Engaging and Retaining Talent

0.4 CEU’s

This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct engagement conversations and retention conversations. They explore ways to offer recognition and create an engaging environment using no-cost everyday engagers.

Contact hours: 4

Not financial aid eligible.

ZLDR-1304 DDI Facilitator Certification Workshop

2.4 CEU’s

DDI’s three-day Facilitator Certification Process workshop develops the skills and competencies facilitators need to deliver training that will address current facilitator challenges and build essential skills for organizational success. Upon certification, facilitators will be able to train nearly 40 DDI Interaction Management courses.

Contact hours: 24

Not financial aid eligible.

ZLDR-1305 Your Leadership Legacy

0.4 CEU’s

While transitioning into a leadership role learn the three key imperative for of leadership. See your role as leaders from others' perspective. And draft a roadmap defining who you want to be as a leader.

Contact hours: 4

Not financial aid eligible.

ZLDR-1306 Inclusive Leadership

0.4 CEU’s

Discuss Diversity and Inclusion by introducing unconscious bias. Define inclusive leadership and its benefits. Discuss the role of Emotional Intelligence in Leadership and strategies for work.

Contact hours: 4

Not financial aid eligible.

ZLDR-1307 Mars Electric Co. Training Program

1.2 CEU’s

Mars Electric Co. is seeking assistance with implementing training and development for members of their team to increase awareness, skills and capabilities in the areas of conflict resolution, professionalism, communication, change and working together effectively. This proposal outlines the design and delivery of a training program to build job-specific knowledge in these areas.

Contact hours: 12

Not financial aid eligible.

ZLDR-1308 Developing Yourself and Others

0.4 CEU’s

Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Clearly, development is equally important to leaders as well as direct reports. In this course, learners are introduced to a practical process to guide their own and their direct reports’ development planning efforts. The outcome is a meaningful development plan that supports the current and future business needs of the organization.

Contact hours: 4

Not financial aid eligible.

ZLDR-1309 American Greetings Using Your Strengths

0.2 CEU’s

Do you have the opportunity to do what you do best every day? Chances are, you don't. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. Based on the bestselling book Strengths Finder 2.0 by Tom Rath, this course is sure to uncover hidden talents and strengths that will be invaluable throughout an entire career

Contact hours: 2

Not financial aid eligible.

ZLDR-7034 Matalco Supervisory Training

3.2 CEU’s

Contact hours: 32

Not financial aid eligible.