http://www.tri-c.edu/corporatecollege/professional-development/leadership/index.html

ZLDR-0145 Life Coach Career Prep (Online)

54.5 CEU’s

Life Coaching is quickly becoming one of the most in-demand professional services.  Life Coaches work with clients to help them establish and achieve their professional goals, as well as personal aspirations. You will learn coaching fundamentals, including listening skills and the language of coaching. You will also go beyond the basics, learning how to work with individual clients, helping them establish their personal and professional goals.

Contact hours: 545

Not financial aid eligible.

ZLDR-0146 Start Your Own Business in Career Coaching (Online)

94.5 CEU’s

The purpose of this course is to give the student tools, information, and strategies to equip them for success when starting a career coaching or life coaching business.  We will discuss topics such as risk, economics, the global market, ethics, legal considerations, organization, human resources, and marketing. Students will gain a practical understanding of the components of a small business, and the steps to creating and establishing a business.

Contact hours: 945

Not financial aid eligible.

ZLDR-0147 Customer Service Representative (CSR) Exam Prep (Online)

20 CEU’s

The customer service representative plays an essential role in an organization's success through providing product and service information and resolving product and service problems. In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing students with a comprehensive education in customer service, this course will also prepare students to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative Certification Exam. This course prepares students to take the HDI Customer Service Representative (HDI-CSR) certification exam.

Contact hours: 200

Not financial aid eligible.

ZLDR-0149 Basic Management Skills (Online)

3.2 CEU’s

This course presents the skills needed to help you move into a management position, along with key strategies to help you understand how to navigate the "management minefield" with ease. Learn methods for dealing with unruly employees, the role of office politics and listening techniques that will help you understand what your boss is expecting.

Contact hours: 32

Not financial aid eligible.

ZLDR-0150 Consulting - Managing Your Own Business (Online)

2.4 CEU’s

This course will provide vital information and pragmatic steps for starting, developing, and marketing a successful consulting practice. In this course, we will explore and discuss the need and role of management consultants, how consultants deliver services and interact with clients, managing the consulting process and consulting deliverables, staffing for consulting projects, and marketing consulting services. Students will learn the organizational management consulting process, from initial client contact (entry) to termination of the consulting engagement or re-contracting for a new engagement.

Contact hours: 24

Not financial aid eligible.

ZLDR-0151 Fundamental Employment Laws (Online)

2.4 CEU’s

Do you need to better understand how federal employment laws affect your workplace? This course will introduce you to the most impactful federal employment laws. By understanding the basics of employment law, you will become better equipped to hire, evaluate and manage employees. This course presents insight into discrimination laws, employee benefits, methods to resolve employment disputes and common workplace safety rules. Knowing the federal employment laws is a must for any supervisor, entrepreneur, manager or human resources professional.

Contact hours: 24

Not financial aid eligible.

ZLDR-0152 Fundamentals of Instructional Design (Online)

2.4 CEU’s

Students will explore ways in which courses can be designed. They will be introduced to the ADDIE design model and other design models that may work in other environments. Students will write instructional objectives and design a unit of instruction and assessments that support the instructional objects, and will plan an evaluation of their instructional materials.

Contact hours: 24

Not financial aid eligible.

ZLDR-0180 Create a Shared Vision and Strategy

0.4 CEU’s

When effective leaders create a shared vision and strategy, they help the organization achieve its top priorities. In this course, participants will learn how to create an inspiring team vision and a strategy aligned with the organization’s vision. They will discover how to powerfully communicate the vision to stakeholders at all levels to successfully implement the strategy.

Contact hours: 4

Not financial aid eligible.

ZLDR-0181 Execute Your Team’s Strategy and Goals

0.4 CEU’s

Long-lasting success in an organization is achieved through leaders who are disciplined and focused. Effective leaders use key processes, methods and procedures to meet their organizational goals. When executed well, these systems utilize and engage team members to consistently achieve results. In this course, participants will discover how to assess six core systems, align them to their team’s strategy and implement the proven 4 Disciplines of Execution® process to achieve their team’s most important goals.

Contact hours: 4

Not financial aid eligible.

ZLDR-0182 Leading at the Speed of Trust

0.8 CEU’s

Trust plays a critical role in the credibility and performance of an organization. Fostering and sustaining the high trust of others requires specific behaviors. In this course, participants will learn the language of trust, as well as actions to build and maintain trust as leaders. Increasing trust will lead to a positive reputation, greater employee retention and improved results within your organization.

Contact hours: 8

Not financial aid eligible.

ZLDR-0183 Team Excellence

0.4 CEU’s

Organizations understand that every employee is valuable and contributes unique talents and experience to each project or task at hand. Comparatively, when employees come together as a team, the end result is typically even greater success — that is, when managers understand how create a collaborative and high-performing atmosphere. Effective collaboration not only helps increase the quality of results, but also the productivity. In this session, participants will learn to create synergy and team goals, cultivate accountability, and coordinate effective team-building activities, effectively allowing them to achieve high performance.

Contact hours: 4

Not financial aid eligible.

ZLDR-0184 Leaders@Change

0.8 CEU’s

In today’s rapidly paced work environment, change seems to occur faster and more often. Effective leaders must be equipped to lead their team successfully through changes within the organization. In this course, participants will learn to diagnose their team’s readiness for change using a simple change model tool. They will also practice five specific steps to help their members move forward with big changes.

Contact hours: 8

Not financial aid eligible.

ZLDR-0185 Ongoing Performance Management

0.4 CEU’s

Ongoing performance development involves establishing a systematic process that managers can use to support employees. This process focuses on creating clear expectations for individual performance based on the organization’s goals. The goal of this session is to help managers improve their people development skills by implementing a performance management system that helps every employee achieve their peak performance potential.

Contact hours: 4

Not financial aid eligible.

ZLDR-0186 Coaching for Accelerated Performance

0.4 CEU’s

Coaching for development recognizes the need for employees to feel committed to their work and helps managers and other leaders encourage individual performance as a means for increasing engagement and, ultimately, productivity. In this session, participants will learn the key elements of building a successful coaching relationship and how to best implement a coaching framework. They will also discover tools for assessing employee commitment levels to determine the most effective coaching response for a variety of situations.

Contact hours: 4

Not financial aid eligible.

ZLDR-0188 Professional in Human Resources (PHR® or SPHR®) Exam Prep (Online)

13.5 CEU’s

Learn about the exciting world of human resource management and prepare for the HR Certification Institute PHR® or SPHR® exam! This online course weaves together solid human resource principles, timely research and recent events, such as the latest rise in unemployment and financial problems facing the U.S. and other countries. It also highlights important challenges facing managers and employees in today's business climate. Interesting case studies explore real companies and organizations in depth and delve into some of today's most effective, unique approaches in dealing with HR issues. The PHR® or SPHR® Exam Study Guide will be utilized throughout the course to supplement the  textbook and provide review materials for exam prep.  Upon completion of this course, students will have the skills necessary to serve as human resource managers and will be prepared to sit for the PHR® or SPHR® exam.

Contact hours: 135

Not financial aid eligible.

ZLDR-0189 The Experienced Manager Certificate (Cohort)

5.2 CEU’s

The Experienced Manager Certificate is a 6.5-day (52-hour) program that provides a tailored development experience for seasoned supervisors to mid-managers. The program focuses on elevating skills and behaviors critical to supporting senior leadership in connecting and communicating business strategy back to the day-to-day. Fine-tuning your leadership skills and behaviors will help to further engage, inspire and drive your teams and results forward. This cohort includes all 11 classes (specific dates and times) for one fee.

Contact hours: 52

Not financial aid eligible.

ZLDR-0194 The 7 Habits of Highly Effective People: Foundations

0.8 CEU’s

Great performance requires a common set of values, behaviors and skills that align individual capabilities to strategy. Understand how to balance the demands on your time, work more effectively with others and self-renew. Learn the timeless principles of human effectiveness that propel you toward greater maturity and performance. The 7 Habits Foundations program will help ensure strong individual performance at all levels. This is a one-day introduction to The 7 Habits of Highly Effective People 4.0.

Contact hours: 8

Not financial aid eligible.

ZLDR-0195 The 7 Habits for Managers: Essential Skills and Tools for Leading Teams

1.6 CEU’s

Successfully leading a team takes a unique and different set of skills than those of an individual contributor. It’s hard to be a good boss! Many leaders and managers have been promoted due to their individual competence and performance but may struggle when it comes to leading and managing people. The 7 Habits for Managers: Essential Skills and Tools for Leading Teams is an intensive, application-oriented learning experience that focuses on the fundamentals of great leadership and its execution. Perfect for both new and experienced frontline managers, this two-day program will provide the mindsets, skills and tools to help managers meet today’s management challenges.

Contact hours: 16

Not financial aid eligible.

ZLDR-0196 The 5 Choices to Extraordinary Productivity

1.6 CEU’s

Each day brings with it a new wave of urgencies that compete for our attention. Texts, emails, calls, meetings and more all converge on our already full schedules. The result is a sense of being busy without actually being productive, which leaves people feeling burned out and unfulfilled. The sheer volume of daily distractions threatens our ability to think clearly and make wise decisions about what is important. The 5 Choices to Extraordinary Productivity empowers people to avoid distractions and accomplish the goals that matter most in their professional and personal lives. Supported by science and years of experience, The 5 Choices not only produce a measurable increase in productivity, but provide a renewed sense of engagement and accomplishment as well.

Contact hours: 16

Not financial aid eligible.

ZLDR-0225 Frontline Manager Certificate Program: Boot Camp

3.8 CEU’s

Frontline managers and supervisors play a vital role business, supervising the employees who deliver the products and services your valued customers desire. Investing in talent development at this critical point leads to improved supervisor effectiveness and engagement, increasing employee productivity, retention and engagement. A well-developed frontline workforce also provides a greater pool of candidates to fuel your talent pipeline as well as improved customer satisfaction and return business. The Frontline Manager Certificate Program at Corporate College® equips upcoming, new and seasoned supervisors with the tools they need to succeed in their leadership roles. This Boot Camp allows participants to take all 10 classes in one week (Monday - Friday) with our leadership expert facilitators.

Contact hours: 38

Not financial aid eligible.

ZLDR-0294 Moving From Peer to Boss

0.4 CEU’s

Congratulations on your first supervisory position! As you move "from peer to boss,” it seems like everything changes — the role, tasks, relationships and responsibilities. To navigate these waters, you will need to put things in perspective and understand how your role has changed. This course provides a proven strategy for moving forward, settling into the position and improving team productivity.

Contact hours: 4

Not financial aid eligible.

ZLDR-0295 Navigating Difficult Conversations

0.4 CEU’s

Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in difficult situations, minimizing negative backlash to develop increased trust, improved relationships and higher productivity. With realistic examples and role-playing activities, this course helps participants as they prepare, carry out and close difficult conversations in the most productive manner -- leading them to embrace, rather than fear, confrontation and produce long-lasting benefits for both the employee and organization.

Contact hours: 4

Not financial aid eligible.

ZLDR-0296 Financial Business Acumen Simulation (Apples and Oranges)

0.8 CEU’s

While organizations have invested in enterprise systems to communicate information across departments, often individuals continue to be stuck in their siloed thinking, focusing on their technical skills and not being able to connect daily actions to strategy and financial outcomes. A board-based simulation visually demonstrates material flow through the supply chain to customer delivery. Concepts such as cash flow, working capital and market growth challenge participants to make business decisions.

Contact hours: 8

Not financial aid eligible.

ZLDR-0297 Become an Effective Trainer

0.8 CEU’s

Designed for employees who frequently train others in the workplace, this course will provide the tool kit for delivering high-quality training sessions and best practices for overcoming barriers in the training environment. Participants will gain insight into the different learning styles of adults, so training resonates with the intended audience. They will also explore methods to evaluate training techniques and practices, to ensure learning success.

Contact hours: 8

Not financial aid eligible.

ZLDR-1029 Managing Conflict in the Workplace

0.4 CEU’s

One of the most difficult aspects of management is dealing with the day to day conflicts that arise in the workplace. This program will explore the five basic modes people use in dealing with conflict and how to determine when each mode is most appropriate/least appropriate. In addition, the program will explore the common blocks to successful conflict resolution and teach a 6-step collaborative process for resolving conflicts that has proven successful in business, government, and family life.

Contact hours: 4

Not financial aid eligible.

ZLDR-1142 Leading High Performance Teams

0.4 CEU’s

Today’s organizations demand that their teams do more. Good, solid, or adequate team outputs won’t produce maximum business results, but high-performing teams will. The secret to helping teams perform at their best? The leader. Their knowledge, skills, and abilities can transform an acceptable team into an exceptional one. This course provides team leaders with the tools and skills to perform three primary responsibilities—diagnose, coach, and reinforce—that support their team’s growth. Leaders learn to diagnose behaviors and conditions that limit team performance. They are equipped to assess team strength and weakness, as well as to use coaching and reinforcing skills to be a catalyst for high performance and continuous improvement.

Contact hours: 4

Not financial aid eligible.

ZLDR-1208 Prioritizing My Time

0.4 CEU’s

Today we are all swamped with work and personal responsibilities, projects, magazines to read, social media to keep up with, and lots of other things we want to do as soon as we get caught up. Prioritization is an essential skill that we need to master to make the best use of our efforts and those of our team. This skill will also help create an atmosphere of calmness and fluidity, which allows for the focus of our energy and attention to be on the things that are truly productive.

Contact hours: 4

Not financial aid eligible.

ZLDR-1211 Frontline Leadership

0.2 CEU’s

Employees who exceed expectations in their daily work are often promoted into leadership roles. The transition from support staff to leader is often a challenging one. Though technical and functional expertise are essential, they doesn’t necessarily equate to being a good leader. Without the skills needed to communicate effectively, engage and lead others, the transition can be difficult or unsuccessful.

Contact hours: 2

Not financial aid eligible.

ZLDR-1212 Handling Conflict at Work

0.4 CEU’s

Conflict in the workplace is a given; although we may try to avoid it, we cannot escape it. The ability to recognize conflict, understand the nature or cause of the conflict and resolve conflict effectively will benefit individuals, teams and the organization as a whole. Developing the skills to handle conflict in the workplace is essential; not only will it increase morale and productivity at work, but it will also be of value in all areas of life.

Contact hours: 4

Not financial aid eligible.

ZLDR-1213 Effective Communication

0.4 CEU’s

It’s no secret that good leaders are also good communicators. The best leaders know that effective communication is as much about listening to others as it is about the words they speak. The importance of the exchange of information in the workplace makes effective communication skills a critical business tool and an essential employee attribute.

Contact hours: 4

Not financial aid eligible.

ZLDR-1214 Embracing Change at Work

0.4 CEU’s

Change happens all around us — at home, in our communities and at work. The only constant of change is that it is unavoidable. Anxiety over the unknown, changes in roles and responsibilities and/or processes can result in unhappy, unproductive and stressed-out employees. Embracing change is easier when we know what the changes are, why they are happening, the benefits they will yield and how to overcome barriers to change.

Contact hours: 4

Not financial aid eligible.

ZLDR-1215 Using Your Strengths

0.4 CEU’s

Do you have the opportunity to do what you do best every day? Chances are, you don't. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. Based on the bestselling book Strengths Finder 2.0 by Tom Rath, this course is sure to uncover hidden talents and strengths that will be invaluable throughout your entire career.

Contact hours: 4

Not financial aid eligible.

ZLDR-1216 Becoming a Team Player

0.4 CEU’s

Teamwork is critical to an organization's productivity and profitability. Teams solve problems better and accomplish tasks faster. Each individual on a team has unique qualities that make that team stronger and more effective. Learning what those qualities are and what role they play on the team will help to create an environment of trust and success.

Contact hours: 4

Not financial aid eligible.

ZLDR-1217 Professionalism

0.2 CEU’s

Webster defines professionalism as "the skill, good judgment and polite behavior expected from a person who is trained to do a job well." However, what is deemed  professional in one circumstance may not be so in another. Today’s organizations are multicultural, multifaceted and multitasking; the way we dress, the things we say and how we act may change from job to job or from meeting to meeting. Employees must learn to be aware of their environment and accountable for their actions in order to be considered a professional in today’s ever-changing workplace.

Contact hours: 2

Not financial aid eligible.

ZLDR-1218 Dealing With Difficult People

0.4 CEU’s

Ever wonder how an encounter with a person went so bad so quick, and you are left asking yourself “what did I do?” Chances are nothing; you were just dealing with a difficult person. Most times we can avoid or minimize our interactions with difficult people, but sometimes they are unavoidable; co-workers, customers, maybe even our boss. The best way to handle difficult people is to be aware and prepared for their behaviors and develop strategies for dealing with them.

Contact hours: 4

Not financial aid eligible.

ZLDR-1219 Delivering Great Customer Service

0.4 CEU’s

Customer service has the power to form a customer's entire perception of an organization. One bad experience can result in losing not only that customer, but future customers as well. Studies show that a satisfied customer may tell two to three people about their experience, while dissatisfied customers will tell between eight and 20. However, even an unhappy customer will become loyal if you are fast, fair and friendly in resolving their complaint.

Contact hours: 4

Not financial aid eligible.

ZLDR-1248 Coaching for Peak Performance

0.4 CEU’s

One of the most challenging aspects of management is getting the most from your staff through their individual and team performances. This course will provide a coaching framework for you to help your employees develop to their full potential. Receive tools to assess your employees' commitment and competence, to provide effective feedback and to determine the most effective coaching response for a variety of situations.

Contact hours: 4

Not financial aid eligible.

ZLDR-1265 Leading Virtually (Online)

0.2 CEU’s

When members of the same team are scattered across time zones and borders, they can feel isolated or disconnected. This can lead to miscommunication, distrust and lack of focus. This course shows the leaders of virtual teams how to bridge the gaps of time and distance to build community, where remote team members have a sense of belonging, responsibility and commitment as if they were working together in the same place.

Contact hours: 2

Not financial aid eligible.

ZLDR-1266 Communicating for Leadership Success (Online)

0.3 CEU’s

This foundation course introduces leaders to essential interaction skills that are critical to leadership success. These core behaviors allow leaders to be effective in the situations they handle on a daily basis, such as coaching, delegating and driving change.

Contact hours: 3

Not financial aid eligible.

ZLDR-1267 Addressing Poor Performance (Online)

0.2 CEU’s

Many leaders struggle with employees who exhibit poor performance or work habits despite repeated coaching. This course builds leaders’ skill and confidence in handling chronic performance problems.

Contact hours: 2

Not financial aid eligible.

ZLDR-1268 Coaching for Peak Performance (Online)

0.35 CEU’s

This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them.

Contact hours: 3.5

Not financial aid eligible.

ZLDR-1269 Building and Sustaining Trust (Online)

0.2 CEU’s

What does trust have to do with business success? Everything! Trust is directly linked to employee engagement, retention, productivity and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and organizational commitment. This course introduces the Trust Builders — actions leaders can take to build and sustain trusting relationships — as well as common Trust Breakers that can quickly erode or break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results.

Contact hours: 2

Not financial aid eligible.

ZLDR-1277 Making Meetings Work (Online)

0.2 CEU’s

Most people say they hate meetings, but what they really dislike are unproductive, poorly run meetings. Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda.This course helps leaders save time and resources by leading meetings that support business needs. Leaders learn how to plan, facilitate and follow up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested.

Contact hours: 2

Not financial aid eligible.

ZLDR-1278 Strategy and Sales Solution Selling Workshop

1.6 CEU’s

This two-day workshop is designed for staff members responsible for building client relationships and driving revenue for their organization. Participants will learn to identify, engage and grow strategic accounts that turn into profitable and sustainable business relationships. Walk away with a renewed inspiration for the work that you do, as well as practical tools that will help you grow the business.

Contact hours: 16

Not financial aid eligible.

ZLDR-1281 Leadership Skills for Working in a Lean/Lean Six Sigma Environment

2.5 CEU’s

Lean and Lean Six Sigma training is designed to systematically increase business productivity by identifying and eliminating waste and variance. This certificate program addresses the leadership skills needed to create or promote a quality and/or process improvement environment. It also addresses the “people skills” required to influence change and encourage collaborative problem-solving.

Contact hours: 24

Not financial aid eligible.

ZLDR-1282 Service Excellence Certificate Program

2.4 CEU’s

Today’s service providers are not only expected to understand their company’s products and processes, but to represent their organization to their customers in a highly favorable, professional manner. This certificate program provides participants with proven behavioral skills that ensure high-quality customer interactions and increase customer satisfaction as well as customer retention.

Contact hours: 24

Not financial aid eligible.

ZLDR-1283 Train-the-Trainer Boot Camp

2.4 CEU’s

The Train-the-Trainer Bootcamp program teaches participants the fundamental knowledge and skills required to be successful classroom instructors. This three-day facilitator-led program utilizes self-assessments and interactive group discussions and activities to help participants understand the key competencies and methodologies for delivering outcome-based training initiatives.

Contact hours: 24

Not financial aid eligible.

ZLDR-1284 Authentic Self Through Strengths Application

4 CEU’s

This second course allows participants to discover how they can use Strengths to make themselves more successful. This session assists participants in applying their unique self in real-world situations. They also learn how personal areas of development can become a gift from which they and others can benefit. This course provides an opportunity for participants to focus their contributions and needs into a statement that can guide their future decisions.

Contact hours: 40

Not financial aid eligible.

ZLDR-1285 Connecting With People Through Strengths

0.4 CEU’s

The most successful and high-performing organizations and individuals are those that are engaged and inspired to do their work. This course presents a research and data-driven approach that provides avenues to developing a healthy, engaged organization, strengthened team relationships, innovation and increased customer loyalty.

Contact hours: 4

Not financial aid eligible.

ZLDR-1286 The Impact of Strengths on Your Career Path

0.4 CEU’s

How do I decide what to do with my life? What will keep me engaged in my studies and potential future? This course will help you address these questions through the development of a personal strategy for success and fulfillment.

Contact hours: 4

Not financial aid eligible.

ZLDR-1287 Setting Goals and Reviewing Results

0.4 CEU’s

People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course led by our Master DDI Facilitator will show the positive effect of shifting the traditional role of planner and evaluator from the leader to a shared responsibility between leader and employee. This shift builds ownership with the employee and frees up time for leaders to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes.

Contact hours: 4

Not financial aid eligible.

ZLDR-1288 Emotional Intelligence (EQ) 2.0

0.4 CEU’s

Emotional Intelligence (EQ) is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods and impulses and to manage them according to the situation. This course provides tools for becoming emotionally intelligent in the workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems and use humor to build rapport in tense situations.

Contact hours: 4

Not financial aid eligible.

ZLDR-1289 Personal Strengths Strategy Coaching with a Certified Strengths Coach

0.3 CEU’s

There’s a big difference between simply knowing what your strengths are, and knowing how to use them to get the results you want. The key is in a deeper awareness of your strengths – discovering and understanding how your strengths uniquely create high energy and outstanding performance for you. Once you have a deep knowing of how your strengths play out in your activities and in relationships, you can then contribute your strengths more fully to your activities, and in support of your personal and professional relationships.Register for three one-hour sessions with Polly Tonti, a certified Strengths Strategy Coach, to experience a personally guided process where you will discover the uniqueness of who you are and the many ways you can contribute using your strengths. Whether you are a student looking for clarity about your future or someone looking to change careers, Strengths Strategy coaching sessions are will be invaluable for you.

Contact hours: 3

Not financial aid eligible.

ZLDR-1295 Addressing Poor Performance

0.4 CEU’s

This course builds leaders' skills in handling chronic performance problems. Participants learn how to document and present a solid case for needed improvement, use effective interaction skills, identify next steps after the performance discussion to provide ongoing feedback and support and determine the necessity of formal consequences.

Contact hours: 4

Not financial aid eligible.

ZLDR-1296 Fostering Innovation

0.4 CEU’s

This course provides a practical approach, and tools and techniques, to help leaders and their teams think differently about how they work and to help them generate new ideas that add value to your organization and your customers. Leaders also learn what they can say and do to foster innovation with their teams.

Contact hours: 4

Not financial aid eligible.

ZLDR-1297 Maximizing Team Performance

0.4 CEU’s

This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five team success factors — results, commitment, communication, process and trust.

Contact hours: 4

Not financial aid eligible.

ZLDR-1298 Strategies for Influencing Others

0.4 CEU’s

This course shows leaders and individual contributors how to package their ideas in a way that will win over even the most skeptical individuals. Participants learn strategies for effectively capturing people’s attention, transforming their perspectives and gaining their commitment to taking action.

Contact hours: 4

Not financial aid eligible.

ZLDR-1303 Engaging and Retaining Talent

0.4 CEU’s

This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct engagement conversations and retention conversations. They explore ways to offer recognition and create an engaging environment using no-cost everyday engagers.

Contact hours: 4

Not financial aid eligible.

ZLDR-1308 Developing Yourself and Others

0.4 CEU’s

Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Clearly, development is equally important to leaders as well as direct reports. In this course, learners are introduced to a practical process to guide their own and their direct reports’ development planning efforts. The outcome is a meaningful development plan that supports the current and future business needs of the organization.

Contact hours: 4

Not financial aid eligible.

ZLDR-1317 Mitigating Unconscious Bias

0.4 CEU’s

In this course you will explore the phenomena of unconscious bias and how you can minimize its effects in the workplace and on customer/client relations. You will learn how your own unique identities shape your experiences and impact your day-to-day interactions with others. You will also learn strategies for minimizing the effects of unconscious bias, which are seen in the form of verbal, non-verbal, and environmental micro-messages.

Contact hours: 4

Not financial aid eligible.

ZLDR-1318 Cultural Intelligence

0.4 CEU’s

Culture is all around us and it influences each person's thoughts, beliefs, perceptions, feelings, and behaviors. Because of this, our interactions with people are open to a wide range of interpretations that depend upon each individual's cultural background. It is critical that we build the skills necessary to effectively communicate across cultural boundaries. Cultural Intelligence is a key determinant of how successful you will be in communicating cross culturally. This program will provide you with an overview of the knowledge, awareness, and skills necessary to develop your Cultural Intelligence. These skills will result in increased effectiveness in communicating cross-culturally and aid in the development of the ability to create respectful, responsive, and inclusive experiences for people from different cultural backgrounds.

Contact hours: 4

Not financial aid eligible.

ZLDR-1319 Diversity, Conflict and Communication

0.3 CEU’s

Every workplace includes people with different strengths, weaknesses, ideas and communication styles. As a result, even the most collegial of teams will disagree and face conflict. When this conflict is anticipated, strategically approached and addressed with the long-term relationship in mind, it can serve as an immense opportunity for growth and innovation. An important part of developing an inclusive workplace is providing employees with the opportunity to develop skills for effective communication across differences and for resolving diversity conflict in a respectful manner. This course explores differences in communication styles that stem from individual communication preferences and cultural differences. Participants will gain skills and strategies for managing diversity-related conflict.

Contact hours: 3

Not financial aid eligible.

ZLDR-1326 Making High-Quality Decisions

0.4 CEU’s

Sound decision-making in today's tough business environment demands much more than just coming up with or picking the best alternative or option. It requires analyzing potential problems or opportunities and making sound judgments based on analysis. Using an engaging simulation, this course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions.

Contact hours: 4

Not financial aid eligible.

ZLDR-1327 Networking for Enhanced Collaboration

0.4 CEU’s

Today's jobs are more complex and demanding, increasing the need for information and expertise from diverse contacts across and outside of the organization. Associates must build business networks to contribute to their success and to enhance collaboration across the organization. This course will help learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice and coaching.

Contact hours: 4

Not financial aid eligible.

ZLDR-1328 The Art of Interviewing

0.4 CEU’s

Research shows that how an interviewer conducts interviews has a huge impact on an organization in terms of its reputation as an employer of choice and the quality of hires. However, the vast majority of resources on the topic are aimed only at the job seeker, while advice to interviewers is hard to find. This course focuses learners on the responsibility of the interviewer to provide the job candidate with a quality experience and explores the consequences of interviewer behaviors. It raises learners awareness of the important role that they play and equips them with skills to run an effective interview that yields meaningful behavioral data.

Contact hours: 4

Not financial aid eligible.

ZLDR-1329 Creative Problem-Solving

0.4 CEU’s

When most people hear the phrase creative problem-solving, they think of a haphazard, random approach to generating solutions. While creative problem-solving does, in fact, involve allowing ideas to flow, there is most certainly a rhyme and reason to the process. In this course, participants will learn techniques for generating a variety of relative, novel ideas for resolving problems and evaluating their effectiveness.

Contact hours: 4

Not financial aid eligible.

ZLDR-1330 Developing Clients for Life

0.4 CEU’s

Whether fresh faces or seasoned pros, there is usually a gap between where salespeople are in their development and where they should be. That's why it is a good idea to assess skill levels from time to time, establish a baseline and always have an action plan for improvement. The results are beneficial to the bottom line for both the individual and the organization. The sixth module of the in-depth Selling Essentials training series, Developing Clients for Life focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty.

Contact hours: 4

Not financial aid eligible.

ZLDR-1331 Meetings: Making Them Efficient and Effective

0.4 CEU’s

Meetings - we all have them. The bad news? Fortune 500 companies waste an estimated $75 million per year in unproductive meeting time. The good news? Most of the factors that disrupt productivity are in the control of meeting attendees. This training helps participants develop skills to ensure meetings are an advantage instead of a disadvantage to both employees and organizations alike. Whether running the meeting or simply participating in it, this program provides the knowledge and techniques for making the most of meetings. Among other practices, participants learn to provide a specific meeting focus, identify the signs of an unproductive meeting, generate ideas for creating an environment of fun to encourage participation and prepare a proper agenda.

Contact hours: 4

Not financial aid eligible.

ZLDR-1333 Managing Generations in the Workplace

0.4 CEU’s

With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. Everyone must develop new interpersonal skills to break down barriers and work effectively across generational lines. This course turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.

Contact hours: 4

Not financial aid eligible.